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New Member
Posts: 2
Registered: ‎04-29-2021
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Price Match Guarantee Refund Has Not Received

Hello,

 

I had an online order price match guarantee approved for a purchase, and a Best Buy customer care representative said that my original form of payment (credit card) would be issued the refund.  It has been four months, and I have not yet received the refund. 

 

Calling the Best Buy support number more than a dozen times every couple of weeks either ends in a disconnect or someone saying that "It needs back-office approval, and that I'll receive the refund soon.".  I do have a case number that I can provide as well as describe more about the purchase, if needed.  I only made the purchase after being guaranteed the refund amount in advance. I'm now losing hope that I'll ever get the refund.

 

Thank you for any help you can provide.

 

 

 

Posts: 2,953
Topics: 36
Kudos: 99
Solutions: 151
Registered: ‎10-19-2017

Re: Price Match Guarantee Refund Has Not Received

Greetings, NathanP!

 

Welcome to the Best Buy Community Forums!

 

I appreciate you taking the time to join and write us regarding your situation. Our Price Match Guarantee is a great way to make sure you aren’t missing out on any deals on your recent purchases, and I am here to help where I can.

 

In order to better assist you, please send me the order number, along with your full name, phone number, and e-mail address connected to your BestBuy.com account. I look forward to hearing back from you.

 

Sincerely,

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-29-2021

Re: Price Match Guarantee Refund Has Not Received

This issue was handled extremely well, and it was resolved quickly.  Thank you so much for your help!

Posts: 2,953
Topics: 36
Kudos: 99
Solutions: 151
Registered: ‎10-19-2017

Re: Price Match Guarantee Refund Has Not Received

Thank you very much for the update, NathanP! You're very welcome, and I truly appreciate you allowing me to help with your situation.

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!