Other Customer Service Support

[alienlifeform]

I did a live chat to price match an order. After confirming that the item is eligible for price match, the rep had me place the order, then provide the order number so they could issue the price match refund. I was told by a second rep later on that the email should be received in about 2 hours, but I haven't seen anything yet.

How can I confirm that my price match will be honored?

[Allison-BBY Social Media Specialist · Accepted solution]

Hey, alienlifeform! 

Thanks for reaching out to us on our forum for support. I know I love getting the best deal on purchases as well, so I'm happy to hear you were able to initiate a price match on a recent order. I can understand wanting to check on that refund now, considering you haven't seen confirmation come through. I'd like the chance to assist.

I will be sending you a private message shortly following up on this situation. Please check your inbox for my message, which can be accessed by clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Regards,