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Posts: 1
Registered: ‎06-12-2018

Price Drop partial refund after purchase

I bought a laptop Hp Spectre 15.6 inch on 09 June 2018 for 1599.99 plus tax from Best Buy Burlington USA store. The price for the same was dropped to 1499.99 on 10 ﹰJune 2018.

Since, I can't visit the store right now, I tried reaching out to customer support by call but unfortunately the waiting time was around 3 hours for the same.

Can anyone help me out to get my partial refund under price match guarantee.

Posts: 4,371
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Solutions: 237
Registered: ‎12-23-2016

Re: Price Drop partial refund after purchase

Hi apoorvbh,


Thanks for joining us at the Best Buy Community forums.


Our Price Match Guarantee is a great way to make sure you’re paying the lowest price possible for your technology. I’d be happy to check into this for you to see if I can help get the price match processed, if it qualifies.


First though, while I understand that you aren’t able to return to the store right now, are there any other Best Buys that you could visit? You wouldn’t have to return to the store where you made the purchase to request a price match. We generally find that it is a bit easier and faster to get the price match processed at a store when possible.


If not, please send me a private message, by using the link in my signature below this post, with your purchase details. I’d need the customer service PIN from the bottom of your purchase receipt, as well as your phone number and email address. If you could send that over to me, I’ll take a look and see what we can do.



Kyle R|Social Media Specialist | Best Buy® Corporate
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