10-01-2018 04:10 PM
Let's start by saying that most products have a 15-day return & price-match/price adjustment window.
If I go to a store and purchase something that isn't physically in the store, pay for it, and I get a notification to pick it up, I have a few days to go to the store and get it.
When does that 15-day price adjustment window START? When I paid for it, or when I actually have the item in my possession?
Basically, it seems that by waiting a couple of days before picking it up, I can extend the chances that the item will go on sale and still be eligible for a price adjustment. It's not a big deal either way, but why not boost my chances, right?
Note that on Best Buy's "return-exchange" page, it says "that the time period begins the day you receive your product," so I *think* that I'm interpreting this correctly.
10-05-2018 11:04 AM
Good morning, bruttium,
Welcome to our community. Getting the best price on the latest technology is the main reason we introduced our Price Match Guarantee (PMG), and we want our customers to be able to take advantage of it whenever possible. I'd be happy to shed some light on how our Return & Exchange Promise aligns with the PMG.
You are correct that your return and exchange period begins the day you receive your product. By the same token, you also have the ability to request a one-time price match should our price at Best Buy lower within your return and exchange period. For most customers, this would be 15 days, while our Elite and Elite Plus members have 30 or 45 days (respectively) to do the same on most purchases.
I hope this is helpful. Let us know if you have any other questions, anytime.
Thank you for writing to us.
|Sam|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!