Other Customer Service Support

[Marcathk]

I purchased a TV from Best Buy on 10/13/20 and it was delivered on 10/19.  Within a couple days Best Buy reduced the price by $200.  I was able to get a price adjustment.  A few days later, Best Buy reduced the price another $300.  I did an online chat and was told that I could get another price adjustment.  I waited and it never posted to my credit card.  Today, I did another online chat to discuss the status of my refund.  The first agent said that Best Buy processed the refund on 11/5 and it would post soon.  When I asked the amount of the refund, he indicated it would be  $127.00, when it should be $300 plus tax. I ended up "being hung up on" and a new agent got on the chat saying I was not eligible for another "price match".  After I questioned what I had been told, I was hung up on again and a third agent got on the chat.  Started over again and then asked to speak to  a manager.  Manager got on the chat and said I was not eligible for another price match.  I would think when Best Buy reduces prices within the return window, it would be a "price adjustment" not a "price match".  They are matching their own prices.  I could return the TV, then purchase again for $300 less and they'd be stuck with selling an open box item for even less.  If they had told me from the start I wasn't eligible for another price adjustment that would be one thing but ending up waiting for a refund, then another hour on a chat with staff who don't  know what they are talking about is very frustrating.  I should have bought it from Costco in the first place. 

[Allison-BBY Social Media Specialist]

Hi, Marcathk, and welcome to our online community!

Thank you for posting on our forum for support. I love getting the best deal on a product as well, so I can understand wanting to take advantage of our Price Match Guarantee when it comes to your TV. While our policy does state that only one price match per identical item is allowed, I hate to hear you received the runaround on this and some miscommunication might have occurred. 

I'd like the chance to formally document your experience and see what further assistance I may be able to provide. To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

All the best,

[Marcathk]

I tried to PM you and it says: 

"You have reached the limit for number of private messages that you can send for now. Please try again later."

Tried a couple times with no luck.  I've never private messaged anyone on this site so I have no idea how to  proceed. 

[Allison-BBY Social Media Specialist]

Marcathk, 

It looks like your private message came through to my inbox, so thanks for sending that! I'll be following up with you there shortly. 

Happy to help,