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New Member
Posts: 2
Registered: ‎12-20-2018
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Price Adjustment Nightmare

I ordered a Sony TV on 10/16/18.  The TV went on sale for $500 off.  I called within the return period and the lady said I qualified for a price adjustment.  She told me it would take about 1-2 bussiness days.  After waiting 2 days I called back, because nothing had happened.  The rep assured me the price adjustment was on my account, even gave me a referense number, and told me it takes 1-2 billing cycles for it to show on my credit card, depending on who my credit card was with (which is Best Buy).  I waited, and received my first bill with no change.  I went on your online chat help.  At first he couldnt find anything...then he finally said it was pending and he assured me I would see it on my next bill.  I now have received my next bill and have not received my price adjustment.  I have had to work really hard for something that should have been really easy.

Posts: 9,018
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Registered: ‎09-29-2008

Re: Price Adjustment Nightmare

Hello No_idea,


Welcome to our community. I think the one thing that bothers me the most in this world is receiving a promise on which no action is taken and therefore remains unfulfilled. I was quite discouraged to read of your experience--certainly this is not the level of service to which we aspire--and I apologize for our having created aggravation instead of satisfaction.


I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:


  • Your full name
  • Your telephone number
  • Your email address
  • Your order number


To send me a private message, please click the button labeled "Private Message" in my signature below. 


I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎12-20-2018

Re: Price Adjustment Nightmare

Thank you for your help!