09-29-2019 04:51 AM
09-29-2019 04:22 PM
I am having the same issue. My new 11 Pro Max showed up yesterday and I want to send my XS Max back tomorrow so Verizon can't charge me anything, but like you, I have no return label in my email. I chatted with BB online yesterday and they gave me a number to call, i called that number today, they gave me another number to call, 800-922-0204, and a website: www.verizonwireless.com/od/tradein, haven't called the number yet, but the website doesn't even work.
Can anyone help us, please.
10-01-2019 02:49 PM
Hey were you ever able to figure out how to get the phone back? I've tried calling Best Buy and Verizon and they've been zero help. I'm at a loss as to what to do.
10-03-2019 01:50 PM
Thanks for sharing these experiences here, I'm sorry to hear that you're all having a hard time getting your prepaid labels to return your old phones! It seems like something is going on that we'll need to take a closer look at. In the mean time, I would call (888) BEST BUY (888) 237-8289 and ask for our mobile team. They should be able to get those labels and further instructions to you.
10-09-2019 10:37 PM
Just for the archival process I also have this issue and on two separate purchases. On the 5th and 9th this problem is still persisting and I have not received any labels for the devices to be returned.