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Posts: 2
Registered: ‎06-14-2019
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Prepaid Return Label for Cell Phone

I recently upgraded a cell phone on my AT&T Next phone plan from Bestbuy.com.  I got everything activated smoothly and transferred without issues.  I understand that I need to return the old device.  

 

At the time of purchase, I was informed that there were instructions and a prepaid label to be emailed to me.  I never received it.  I checked my spam folder, and there was nothing there.  Other emails from bestbuy come through. 

 

I went to my purchase history page and it tells me "Your carrier requires that you return your old device to avoid charges. Please check your e-mail for a pre-paid postage label and shipping instructions."  It gives me an option to click "resend email:.  When i click that, I get an error message "We’re sorry; we were unable to resend the e-mail."

 

Is there someone who would be able to help me get the information I need to send the old device back to AT&T?

 

Thanks

 
Posts: 9,106
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Registered: ‎09-29-2008

Re: Prepaid Return Label for Cell Phone

mjay2008,

 

Welcome to our community. Congratulations on your new phone! I'm sorry to hear that you've encountered some complications with sending out your original phone. 

 

i consulted one of my peers, a mobile expert about your concerns and have been informed that you may print a shipping label via AT&T Next Returns.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎06-14-2019

Re: Prepaid Return Label for Cell Phone

Thank you so much for the reply.  I was able to get what I needed.