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Posts: 2
Registered: ‎06-14-2019
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Prepaid Return Label for Cell Phone

I recently upgraded a cell phone on my AT&T Next phone plan from  I got everything activated smoothly and transferred without issues.  I understand that I need to return the old device.  


At the time of purchase, I was informed that there were instructions and a prepaid label to be emailed to me.  I never received it.  I checked my spam folder, and there was nothing there.  Other emails from bestbuy come through. 


I went to my purchase history page and it tells me "Your carrier requires that you return your old device to avoid charges. Please check your e-mail for a pre-paid postage label and shipping instructions."  It gives me an option to click "resend email:.  When i click that, I get an error message "We’re sorry; we were unable to resend the e-mail."


Is there someone who would be able to help me get the information I need to send the old device back to AT&T?



Posts: 9,104
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Registered: ‎09-29-2008

Re: Prepaid Return Label for Cell Phone



Welcome to our community. Congratulations on your new phone! I'm sorry to hear that you've encountered some complications with sending out your original phone. 


i consulted one of my peers, a mobile expert about your concerns and have been informed that you may print a shipping label via AT&T Next Returns.


I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎06-14-2019

Re: Prepaid Return Label for Cell Phone

Thank you so much for the reply.  I was able to get what I needed.