06-14-2019 08:48 PM
I recently upgraded a cell phone on my AT&T Next phone plan from Bestbuy.com. I got everything activated smoothly and transferred without issues. I understand that I need to return the old device.
At the time of purchase, I was informed that there were instructions and a prepaid label to be emailed to me. I never received it. I checked my spam folder, and there was nothing there. Other emails from bestbuy come through.
I went to my purchase history page and it tells me "Your carrier requires that you return your old device to avoid charges. Please check your e-mail for a pre-paid postage label and shipping instructions." It gives me an option to click "resend email:. When i click that, I get an error message "We’re sorry; we were unable to resend the e-mail."
Is there someone who would be able to help me get the information I need to send the old device back to AT&T?
Solved! Go to Solution.
06-15-2019 12:30 PM
Welcome to our community. Congratulations on your new phone! I'm sorry to hear that you've encountered some complications with sending out your original phone.
i consulted one of my peers, a mobile expert about your concerns and have been informed that you may print a shipping label via AT&T Next Returns.
I hope this helps. Thank you for writing to us.