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Posts: 1
Registered: ‎02-05-2019

Pre order cancelation

Kind of frustrated right now.

I pre ordered The Grinch steelbook three weeks ago from the Best Buy by my work. Fully expecting since I was allowed to pre order it they’d have copies as advertised.

Today the day came and I was told they were “out”. This is extremely frustrating to me as someone who doesn’t drive that I now have to go out of my way to go to a different store miles away. Especially when it’s obvious it shouldn’t have been advertised as having copies they don’t have.

Very disappointed and upset right now.
Posts: 7,326
Topics: 161
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Solutions: 326
Registered: ‎11-30-2015

Re: Pre order cancelation

Hello, Cman710,


Dr. Seuss’ The Grinch is such a cute and heartwarming story! It’s currently one of my daughter’s favorite movies. Thank you for pre-ordering your SteelBook copy from us. We’re sorry to hear that your pre-order was cancelled due to inventory related reasons and your local Best Buy didn’t have the copy on hand as expected.


I took a peek at and it appears we still have copies available in the SteelBook version for shipping. Have you checked out the listing here? Also, if copies are available for store pickup that should also be articulated on We wish you best of luck in snagging SteelBook copy!



Mariah|Social Media Specialist | Best Buy® Corporate
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