12-28-2020 11:27 AM
I have recieved an email from the Geek Squad, telling me that due to an issue with my warranty, it had been extended to cover past repairs that occured outside the warranty period. The email contained my warranty number and also the model number of the dryer in question. I went through all of my usual methods of determining if the email was a scam or not, and when I believed it was not, I sent them my home address and a copy of the repair receipt, which was all that was asked for.
I felt confident that all was on the up and up until I received a followup email which my email client marked as possible phishing. The next thing I know, I receive a refund check in the mail that appears to be legitimate, but I'm worried about cashing it.
Has anyone else experienced this?
12-29-2020 03:37 PM
Thanks for joining our online community and posting for support. Given the times we live in, you can never be too safe when it comes to potential phishing scams. I'm glad you've reached out here regarding your email experience.
While I'm unable to determine if this communication from Geek Squad was legitimate or not by the information so far, I'd like the chance to document your experience in our corporate system and look into this further. To start, please send me a private message including your full name, email, phone number, and the email address you were contacted by. In addition, please share if you've completed any kind of appliance repairs recently. You can find the blue option to message me to the right of my name below.