10-25-2019 06:48 PM
I wanted to report a very positive experience I had in a local store. Two employees helped me with a stubborn challenge, and I was very pleased with the help. I called the store and spoke to the manager, and they asked that I also sign up on BestBuy.com to give further feedback (presumably for corporate).
Well, signing up for an accont and trying to figure out how to give feedback has caused this to turn into a negative experience.
I signed up, and your system recognized me and showed my ID. I have had a Best Buy credit card and rewards cards for over a decade, but I don't recall ever signing up. Still, I was found in the system when I made my purchase in the store. Still, no purchase history is showing up. I was asked to give feedback on the purchase I made, and I am not sure how to do that.
I then tried the "Give Feedback" option on the bottom right of the website, but when I click on that nothing happens. I don't even have an option to allow pop-ups or anything. Nothing ... happens.
So, I call your phone number only to have to deal with a limited automatic system that seems unable to help me. It finally just sends me to a person, and that person immediately transfer me, and now I sit on hold with someone else as they find a "supervisor".
All because I wanted to provide some positive feedback. Wow, you are not making this easy and turning it into a negative experience. Your store and employees there were great. Your online and telephone help is not very good at all.
10-28-2019 06:39 PM
Thank you for posting!
I appreciate you taking the time to write us regarding great experience at your local Best Buy. We try to pride ourselves in ensuring we provide great customer service, each and every time, and that includes on the phones and online customer service. I’m happy to forward this for you.
In order to better assist you, I am going to need some more details from you. Please send me a private message with your full name, phone number, e-mail address, the store location visited, and any other details you’d like to share. I look forward to your response.