Other Customer Service Support

[ump1955]

I accidentally purchased two copies of the same word processing program.  Best Buy says since it is a digital download, they can't help me.  I have cut up my credit card and mailed it to corporate.  For $63.74, this will cost Best Buy a lot more than the refund in terms of lost business and customer satisfaction.

[Duncan-BBY Social Media Specialist]

Hi there, ump1955,

Thanks for reaching out to us here, although I wish it were under better circumstances. I'd love to take a closer look at this with you. To do so, please send us a Private Message verifying your full name, email, phone number, and order number. 

Thank you!