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New Member
Posts: 1
Registered: ‎05-26-2022

Poor service makes for an unhappy customer

I recently purchased a television on Best Buy’s website only to have it delivered to the wrong address. I have been calling Best Buy all afternoon asking for assistance. I made a claim regarding this issue and was told that someone would contact me in a few hours. I call back hours later, only to be told that I was given the wrong information and that I would receive an email or call in 24-48 hours. I have paid for a television that I don’t have and I have no answers regarding when I will hear from someone or when I will have my television . The handling of my issue was done so unprofessionally that I am will never purchase anything from Best Buy again. I am disgusted by the way I was dismissed. I will shop where customers are valued and given the service they deserve.
Posts: 171
Topics: 1
Kudos: 36
Solutions: 13
Registered: ‎10-19-2020

Re: Poor service makes for an unhappy customer

Hi there, Rareruby,

 

Thank you for joining the forums and for reaching out to us today!

 

I can understand your frustration, as having something delivered to the wrong address is never ideal. I would love to take a look and see how I can assist here. To begin, please send me a private message with the order information, along with your full name, phone number, and email address. You can send me a private message by logging into the forums and clicking on the blue button across from my signature on this post.

 

Regards,

Katie R|Social Media Specialist | Best Buy® Corporate
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