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New Member
Posts: 2
Registered: ‎10-20-2019

Poor return policy

I purchased a mouse and found it to be defective but was told I couldn't return it because it was after 15 days although before 30 days.  I feel this was totaly unfair as I only wished to have an exchange.  This wasn't a return and I did expect to have one in good working condition when I purchased it. Yes I was also a club member but not for anymore.

Geek Squad Agent
Posts: 3,593
Registered: ‎03-20-2012

Re: Poor return policy

I'm sorry to hear that your mouse went out on you not too long after purchase.  There may be a manufacturers warranty on the mouse still in place which may help out!  If you haven't already, I'd check with the manufacturer to see what options could exist to help out with the defective mouse.


I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Was the question answered click solution and kudos the post?!
Posts: 7,191
Topics: 116
Kudos: 343
Solutions: 394
Registered: ‎12-23-2016

Re: Poor return policy

Hi, cove1,


Welcome to the Best Buy Community forums. A good mouse is important to having a good experience using your computer. I'm sorry that yours is defective.


Under our Return & Exchange Promise, most customers have 15 days to return most products. Beyond that, you'd need to rely on the manufacturer's warranty, even in the case of a defective item. I'd be happy to see if I can get you the manufacturer's contact information.


Please send me a private message through the link in my signature below this post.If you include your name, email address, phone number, and the customer service PIN from your receipt or your order number, I can dig in for you.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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