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Posts: 1
Registered: ‎09-28-2020

Poor customer service

I called Best Buy customer service on 09/28/20 at approximately 2:00pm eastern time to confirm the website pricing on a pair of Sony headphones.. When the specialist answered the phone she did not introduce herself or ask how she can help me, all she said was "Best Buy". I told her why I was calling and she responded with "sku number?". After I gave her the sku number and she stated what the price was reflecting online, I advised her that I just wanted to confirm the price is correct because a new model was just released which is now showing as the same price as the older model. I asked her if Best Buy knew when they would be lowering the price for the older model and she responded with "no, corporate doesn't tell me that". So I just said okay thank you, that is all I needed and before I could say anything else she hung up. No acknowledgement, no good bye. It was very poor customer service and an individual with this type of attitude should not be working in a call center. 

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Registered: ‎08-21-2017

Re: Poor customer service

Good afternoon, Jamieballentine,

 

Thank you for taking the time to visit our community forums. I appreciate you taking the time to let us know about your experience speaking to this phone agent. We expect all of our associates to act professionally so I'd certainly like to make sure we document this here at our Corporate Campus.

 

I will need a bit more information to do so. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

 

You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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