06-10-2019 03:53 PM
06-10-2019 04:20 PM
Welcome to the Best Buy Forums!
I appreciate you joining the forums and writing us about your purchase. Thank you for being such a loyal customer! I am saddened to learn you were not happy with the performance of the Dyson Air Purifier you purchased, and were not able to return it.
Generally, we are not able to accept your return or exchange this product outside of our Return & Exchange Promise. I am happy to review this for you, and get this documented at a corporate level for internal review. I won’t promise the outcome will be different, but I am happy to see what I can do for you and your situation.
Please, send me a private message by clicking on the blue button next to my signature, with the Customer Service PIN off your receipt, or order number, your full name, phone number, and e-mail address. I look forward to hearing from you.