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Posts: 1
Registered: ‎07-22-2018

Poor Customer Service Because I contact after 15 day return period

My dad doesn't speak English well. He purchased Nest products from Best Buy, the cameras have been giving him all sorts of difficulties (lagging, green screen, failure to work) from day one. I called Winter Garden Best Buy, spoke with Nick, he said because it's out of the 15 day grace period he can't do anything and to call the manufacturer. I also stated they were running a promotion when my dad purchased the item and NO ONE  told him about it and proceeded to charge him the full price.  He said "it's outside the 15 day period and we won't do anything about it" How can Best Buy workers take advantage of someone that doesn't understand English for money? As well as not care that the product they sold is defective and not working properly? Not only did my father overpay for products that don't work, the lack of concern for customer satisfaction makes me believe Best Buy only cares about making money not keeping their customer's happy. I've spent over an hour on the phone with Nest trying to fix something Best Buy wouldn't give me 5 minutes to explain and said they can't help because the return period was over. My father feels ripped off for a product he was told he can't return. 

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Registered: ‎04-18-2017

Re: Poor Customer Service Because I contact after 15 day return period

Welcome to the Best Buy forums tkwan4044-


Thanks for stopping to let us know your feedback on your fathers purchase. We’re terribly sorry to hear that your father is not satisfied with his new technology, and it’s truly disheartening to know they’re also outside of their Return and Exchange window.  I do not wish to belabor the point on this time period, but I would like to extend a helping hand to your father to see if I can’t be of further assistance!


Our Privacy Policy prevents us from speaking with anyone who is not the purchaser of the product, and I’m hoping they’re able to register with the forums as you have so that we can take a closer look into this for them!  That said, I realize the help has already been directed to the manufacturer, which I would have to recommend also. 


We truly value your feedback, and we would like nothing more than another opportunity to make this right for your father.  Please work with the manufacturing company to see if there is anything they can do to further help out, if your father is unable to register with us. 



JJ|Social Media Specialist | Best Buy® Corporate
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