Other Customer Service Support

[Mel674687]

I have been back and forth with customer service and can’t get a resolve. Long story short, I had a $300 gift card. I made a purchase at a Best Buy store for $134.18 and two online purchases for $25.96 and $32.46. So that leaves me $107.40 on the gift card. There was an issue when I went to go pick up the item for $32.46 so I cancelled that order. I never got the funds added back to my gift card and let me tell you, I have had an absolute terrible time going back and forth with the chat and customer service number. I have spent several hours on the phone only to get disconnected and not called back, passed around to different “specialists”, and I also now have an empty gift card because one of the customer service reps mistakenly pulled off the $107.40 I had on my current gift card and now I’m waiting for another gift card to come in the mail. It’s a HUGE mess, but all I want back is the $107.40 plus the $32.46 I was originally supposed to be refunded from that cancelled order I had made. Someone please assist on who I can talk to at Best Buy to make this simple fix. I’m tired of dealing with the regular customer service as it has done me no good. Thank you.

[Kadian-BBY]

Welcome to the Best Buy Forums!

Hi Mel674687. Thanks for stopping by our community forum and letting us know about this. Gift card refunds can be delayed sometimes. I can take a look into this for you, to see what's going on here. 

Please, send me a private message by clicking on the blue button next to my signature, with your full name, phone number, and e-mail address. I look forward to hearing from you.

Sincerely,
 

[Mel674687]

Ok will do so now. Thank you.

[Mel674687]

Update: I received and used the $32.46 that was added to my gift card. So thank you for that. I have also received the gift card in the mail that should’ve had the $107.40 from when one of the past customer service reps mistakenly pulled it from my current gift card. However, I have checked the balance and the card is empty. Please assist. I’d really like to get this taken care of once and for all. Thank you.

[SeanM-BBY Retired: Social Media Specialist]

Good afternoon, Mel674687,

Welcome back to our forums!  It sounds like we’re close to getting everything resolved, but it’s disappointing to hear there seems to be an issue with the most recent gift card you’ve received. 

I’d like to take a closer look into this matter and offer any additional assistance I can, however, I’ll just need a few pieces of information from you to get started.  I see you’ve sent a colleague of mine a private message, so I’ll be replying to your message momentarily to gather the information I’ll need.  To read my message, you’ll need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.

See you up there,