05-12-2022 07:59 AM
05-12-2022 08:13 AM
Welcome to the Best Buy Forums!
Hi Mel674687. Thanks for stopping by our community forum and letting us know about this. Gift card refunds can be delayed sometimes. I can take a look into this for you, to see what's going on here.
Please, send me a private message by clicking on the blue button next to my signature, with your full name, phone number, and e-mail address. I look forward to hearing from you.
05-16-2022 06:05 PM
05-16-2022 06:40 PM
Good afternoon, Mel674687,
Welcome back to our forums! It sounds like we’re close to getting everything resolved, but it’s disappointing to hear there seems to be an issue with the most recent gift card you’ve received.
I’d like to take a closer look into this matter and offer any additional assistance I can, however, I’ll just need a few pieces of information from you to get started. I see you’ve sent a colleague of mine a private message, so I’ll be replying to your message momentarily to gather the information I’ll need. To read my message, you’ll need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.
See you up there,