Other Customer Service Support

[Gigi_Daisy]

I had made a payment to pay off my balance ( approx 2000.00 ) that went over the limit because if late fees. Well, bank account that was used didn't have enough funds and the payment was rejected. Looks like Citibank charged me for that. Well another pay off payment was made to make good in payoff the entire balance. Unfortunately that pymt went bad as well because that pymt was rejected. And I'm having to pay a much higher balance because of that bad payment. It seems I'm being charged for the bad pymts on top of the purchases made within my credit limit. Has anyone experience Citi Bank charging the dollar amount of the bad payment ? Because of the two bad pymts.....my balance to pay off is around 5,000.00. Please keep in mind my purchases were within my credit limit. The dollars after that reached up to 5000.00 looks like Citibank charging me for making bad pymts. Has anyone experienced this ?

[drumn_bass]

@Gigi_Daisy 

Probably pending transactions. They should get cleared in a day or two, but if not, the best thing to do is just call them directly.

[AndrewB-BBY Social Media Specialist]

Good morning, Gigi_Daisy,

Welcome to out community forums. As a My Best Buy credit card holder, I know how important it is ensure that your payments are processed on time to prevent late fees and protect your credit. I appreciate you taking the time to write to us about these recent payments and would be more than happy to give you some details on how to get assistance.

Our partner, Citibank is the issuer of your My Best Buy credit card. I would recommend contacting Citibank directly at (888) 574-1301 to get the most accurate and up to date information regarding your account and these payments.

Please do let me know if I can help with anything else!

Regards,