07-06-2018 11:13 AM
I recently noticed my payments were not posting to my promotional balances due to having a revolving balance. I always pay more than the minimum payment and expect to have the overage applied to promo balances. I carefully budget my payments to ensure promo's are paid in the time frame required. Today I called Customer Service and was advised that in order to direct payment amounts I have to call each month and tell the rep how to apply my payment. Really?? This is completely ridiculous and a waste of my time and BB rep time. Please contact Home Depot and ask them about their online payment system. It's easy to direct promo payments on their site. It's a sad day when a home improvement store is more up to date than a tech store. I've spent thousands of dollars at BB over the years but there are many other stores to purchase electronics from and I will not be purchasing or using my credit card from BB unless/until the online payment portal is customer friendly. HUGE FAIL!!!
07-07-2018 01:08 AM
07-10-2018 03:13 PM
Welcome to the Best Buy Forums!
As someone who’s very careful about making sure my credit cards are getting paid correctly, I can understand the aggravation in finding out that you need to call each time you want to have your payments applied directly on your card.
As jdogg836 was kind enough to point out, how payments are distributed are set by that Credit Card Act and controlled by the bank that finances the card. In this instance, while the Best Buy logo is on the card, the financing is handled by Citibank and they set how direct payments are done. If you haven’t already done so, I would encourage you to provide this feedback to Citibank through the number you called, hopefully they would be able to offer this feature through their online payment portal in the future.
Please know that we are grateful for the feedback you’ve provided and we do hope you’ll continue to utilize your Best Buy credit card despite any inconvenience that this may cause you.
|Bill|Senior Social Media Specialist | Best Buy® Corporate|
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