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Posts: 1
Registered: ‎01-11-2021

Paul C. - BB Chat Support - Scammer?

I tried using Best Buy’s online chat support to get my Gift Card information since it has a balance (a return I made went back to the Gift Card I used but the GC was destroyed after initial purchase).

Paul C. joined chat and was slow and not helpful. Furthermore, Paul told me to call a wrong phone number 18882375778. This was blatant and I don’t understand how Best Buy customer service can allow bad customer service.

I have screenshots.

Posts: 554
Topics: 29
Kudos: 106
Solutions: 37
Registered: ‎02-08-2019

Re: Paul C. - BB Chat Support - Scammer?

Hey, nine1six1ifer,


Thank you for taking the time to reach out to us on the Forums. I'm sorry to hear that you are still needing help with your gift card! I can imagine it was frustrating to reach out to our support team only to get an odd phone number to call for help.


I'd like to take a closer look into your gift card concern, as well as formally document any concerns you may have with our chat support team. Please send us a private message with your full name, email, and phone number and I can get started.




Meg|Social Media Specialist | Best Buy® Corporate
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