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New Member
Posts: 2
Registered: ‎06-29-2022

Password reset emails with no account

I’ve received two emails in the last 24 hours tending me that there has been a request to reset my password, but that I don’t have an account with you. I can find no way of contacting to inform you of my concern other than chat, which put me in a massive queue. I can’t ring as I’m in the UK. Thanks
Posts: 115
Topics: 7
Kudos: 24
Solutions: 6
Registered: ‎11-08-2021

Re: Password reset emails with no account

Hello, squarepeg.

 

Welcome to the Community Forums! We are happy to have you with us! With so many fraudulent emails out there, I can understand your concern. It is possible that one of our members has an email similar to yours and accidentally typed it in incorrectly. This would cause the system to generate and send you that email.

 

If you are still concerned, please use the blue button next to my signature to send me a private message. Please include your name, phone number, and email. This will allow me to properly document this for you. Thanks!

 

Best,

 

April|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎06-29-2022

Re: Password reset emails with no account

put their email in wrong twice though almost a day apart?
Posts: 115
Topics: 7
Kudos: 24
Solutions: 6
Registered: ‎11-08-2021

Re: Password reset emails with no account

Hey squarepeg. 

 

There are certainly many reasons why this email may have been sent. Many of these reasons may not be innocent in nature. It is possible that multiple people have similar emails. If you do not have an account with us, you should be okay. However, if you would like this documented in our system for proper review, please send me a private message, and I would be happy to take care of that.

 

Best,

 

April|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!