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New Member
Posts: 3
Registered: ‎09-01-2019
Accepted Solution

Partial Refund

I purchased 2 Honeywell Smart Thermostats online, it shows buy one get a free echo dot. I purchased 2 got 1 echo dot. My wife ended up returning 1 because it wouldn’t work for our ac unit that didn’t have the correct wiring. I was refunded partial amount for the thermostat because I didn’t return the echo dot. I kept the other thermostat and I don’t understand why I’m needing to return the echo dot to get the rest of the refund? I could understand if I had gotten 2 free echo dots. Was on two different chat sessions and still no luck it is now being looked in to by the Best Buy customer service team🤷‍♂️
New Member
Posts: 3
Registered: ‎09-01-2019

Re: Partial Refund

I got the additional $29.98 refunded today.
Posts: 11,473
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Registered: ‎01-03-2013

Re: Partial Refund

Hi there, carguy, 

 

Thank you for registering with the forum, though I wish it were under better circumstances! Finding a great bundle is always exciting, as I'm sure you were thrilled to receive the free Echo Dot with your Honeywell Thermostats.

 

Under our Return & Exchange Promise, should you return part of a bundle, the value of the promotional item or freebie may be deducted from your refund. If the requirements of the offer were to simply buy one, and you still had one to qualify for the offer, it would be peculiar to have had the value of the Echo Dot deducted from your refund though. I'm glad you reached out to see what may be going on, and how we could help!

 

I'm delighted to hear this seems to have been sorted out! If you should need any further assistance, please let us know. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎09-01-2019

Re: Partial Refund

It may of been part of a bundle if this is the case I should of received 2 echo dots since I purchased 2 thermostats. I kept one of the thermostats that’s why I didn’t understand why I needed to return the echo dot. I ended up getting the additional refund so everything is good now.