09-01-2019 03:21 PM
Solved! Go to Solution.
09-05-2019 01:24 PM
Hi there, carguy,
Thank you for registering with the forum, though I wish it were under better circumstances! Finding a great bundle is always exciting, as I'm sure you were thrilled to receive the free Echo Dot with your Honeywell Thermostats.
Under our Return & Exchange Promise, should you return part of a bundle, the value of the promotional item or freebie may be deducted from your refund. If the requirements of the offer were to simply buy one, and you still had one to qualify for the offer, it would be peculiar to have had the value of the Echo Dot deducted from your refund though. I'm glad you reached out to see what may be going on, and how we could help!
I'm delighted to hear this seems to have been sorted out! If you should need any further assistance, please let us know.
09-05-2019 01:42 PM