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Posts: 3
Registered: ‎09-16-2021

Overcharged for installation

I purchased a Sony XAVAX3000 in dash digital receiver, which included free Geeh Squad installation. I was not satisfied with the unit and, within the allowed timeframe, returned to the store and purchased a Pioneer AVH-2550NEX as a replacement. Customer Service (at the store) told me that I would receive full credit for the returned unit when the Geek Squad removed the returned unit and installed the replacement. At my subsequent install appointment, I was given full credit for the returned unit, but was "upcharged" $99.99 for installation, reflected on my return receipt as a "Bundle Adjustment - Original Price 0.00, New Price 99.99".


I believe this is unjustified and hereby request the "Bundle Adjustment" (upcharge) be refunded. I consider this to be at least a very bad policy for customer relations, if not actually a false or missleading sales promotion. I have been a longtime customer and made several major pourchases over the years. I expected more from Best Buy!

Posts: 6,667
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Registered: ‎08-21-2017

Re: Overcharged for installation

Hi there, jealtd1,


Welcome to our community forums. I know getting a new receiver is a big deal and if I were in your shoes I would want to make sure I got the perfect one for the future. I appreciate you letting us know about your experience with this exchange and would be glad to give you some more information about our Return & Exchange promise and these promotions.


In some cases, service such as free installation may be bundled for free with the purchase of a product. As you mentioned, if this product is returned or exchanged this bundle is removed from your purchase and you will be charged for any items that were free.


Based on the information you've provided, it does sound like the adjustment was correctly added but I would be glad to review this transaction for you. I will need a bit more information in order to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number


You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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