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Posts: 1
Registered: ‎05-04-2022

Over a month with no refund

I tried to buy a laptop and have it delivered to me on March 21st, 2022. It just so happened to be raining that day, so the delivery driver cancelled my order and initiated a return of the laptop. Over a month later, 2 BestBuy Support phone calls, and a BestBuy support chat and I still have yet to receive my refund OR any information regarding why the refund is stuck "processing". Support employees continually tell me I will receive an email with updates on what is happening with the processing refund to get me off the phone but I never receive an email. This is $2500 charged to a credit card for a product I never received, and because of a delay on BestBuy's part I am getting interest charges and negative marks on my credit. I don't even get the decency to get updates or help for a problem on BestBuy's part. BestBuy had no delay processing my payment to them, but takes over 6 weeks to give me my money back when they failed to provide the product or service I paid for.

Posts: 148
Topics: 1
Kudos: 19
Solutions: 8
Registered: ‎11-29-2016

Re: Over a month with no refund

Hey, crisrivera13,


Welcome to our Community Forums!


Any delay in receiving your refund is not ideal. As such we can understand how disappointing this can be. We’d like to take a closer look and see what the holdup could be or what other actions needs to be taken. To do so, send a Private Message with your:


*Full name

*Phone number

*Email address

*Order number


Click the blue button next to my signature to send the message to ensure your information remains private. We look forward to hearing back!



Andy|Social Media Specialist | Best Buy® Corporate
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