04-29-2020
06:29 PM
- last edited on
04-29-2020
06:31 PM
by
Bill-BBY
I ordered an open box camera online on 4/8/20. I never opened the box as I didn't intend on keeping it and I tried to return it to my local store on 4/11/20. The woman helping me opened the box to inspect it then informed me that there would be a restocking fee. I told her that went against the policy posted online, that unopened 'open box' cameras were not subject to a restocking fee. She agreed but said she was unable to process a return without the restocking fee and said I would have to go through the online return.
I contacted Ryan {removed per forum guidelines} through the online chat and explained my situation and he assured me that there would be no restocking fee and sent me a return label. I sent the camera back to the Shepherdsville, KY center and it arrived on 4/17/20. I have pictures of the chat log.
It's 4/29/20 and they processed the return and charged a restocking fee.
I called support and after a 1.5 hour wait, got disconnected with the first agent.
I called back and the agent refused to help and said the store would have to process the return.
I went to the store and after an hour wait the store manager Craig said I would have to call 1-800-BestBuy.
I called back for the 3rd time and after another 1.5 hour wait I got disconnected again.
It's troubling when my phone works for the whole wait time, then I get disconnected the minute I explain my situation.
I need help. Who can I contact?
05-05-2020 02:12 PM
It has been nearly a week since I first posted. Can I get an idea of how long the queue is?
05-10-2020 02:33 PM
Hello there, BradWhitehead,
Thank you for your patience while we work through the backlog of posts that this pandemic has caused. I can certainly understand your concern about this restocking fee, and I’d be happy to see how I can help.
I see that you sent us a private message with the typical information that we need. Can you also send a private message with your order number? Once I have that, I’ll dig in to see what I can find.
Thanks,
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