Other Customer Service Support

[crehman]

Hello,

I am writing to you to see if you could perhaps help me with a problem I encountered with our new GE microwave that we picked up from the following location:

Best Buy

215 Stafford Park Blvd.

Manahawkin, NJ 08050

Our contractor came this past weekend for a scheduled microwave install. As we stood watching him open the box (which appeared in excellent condition) we saw that the back of the microwave had apparently been dropped and damaged. The microwave was then still placed in the box and sent out to us. I would perhaps expect damage like this on an "open box" order. I however, paid $287.88 for a BRAND NEW microwave. We have been proudly buying GE appliances for years but are deeply saddened by our latest order. Being that our previous microwave was disposed of to make room for our new one along with the fact that our contractor was booked way in advance and would not be available to return for the next couple of months to reinstall a replacement microwave we were forced to install the damaged one we received. We did call Best Buy to report the damage immediately but were told that we would have to bring in the damaged microwave (which would then leave us without one) and wait another three weeks for a replacement. So now we have paid for and installed a severely damaged microwave in our new kitchen. Attached are pictures of the damage along with a copy of the order receipt.

I am now turning to you to see if you could please help us remedy this problem.

[DelRon42]

Had similar issue and still waiting for a working microwave.

[Elle-BBY Social Media Specialist]

Hey there, crehman,

Welcome to our Best Buy forum community! 

Getting a new microwave should be an exciting time, so we appreciate that you placed your order with us. That said, this is far from the shopping experience we wished to provide, so I'm glad you reached out to us for support.

Having a unit arrive damaged is never ideal, but I can imagine it would be especially frustrating to figure out when you already have an installer out to your home. That would bother me as well, so I'm saddened that you were put in this position. 

Can you please use the "Private Message" option in my signature to provide your full name, phone number, and email? That will allow us to better look into our options at this time.

Respectfully,