07-23-2019 01:44 PM
07-26-2019 12:44 PM
Hey there, crehman,
Welcome to our Best Buy forum community!
Getting a new microwave should be an exciting time, so we appreciate that you placed your order with us. That said, this is far from the shopping experience we wished to provide, so I'm glad you reached out to us for support.
Having a unit arrive damaged is never ideal, but I can imagine it would be especially frustrating to figure out when you already have an installer out to your home. That would bother me as well, so I'm saddened that you were put in this position.
Can you please use the "Private Message" option in my signature to provide your full name, phone number, and email? That will allow us to better look into our options at this time.