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Posts: 1
Registered: ‎11-11-2022

Order picked up by someone else?

Hi all,


I recently made a purchase online to be picked up in-store.

I couldn't pick it up that day, but when I looked at my email later that night, I found that it was picked up half an hour later. Obviously, this wasn't me so I was extremely confused.


I've tried calling, chatting online, and going in-store but nothing has worked.

The manager at the store was extremely aloof and unhelpful, while the rep seemed to be trying their best to amend the situation but I spent an hour there with no success.


I've picked up an order here before and they did not check my ID, so I wouldn't be too surprised if this is why my order was picked up by someone else. But, really, I'm tired of everyone giving me the run-around for this incident due to an error on BB's end.


Can I please get some assistance?


Posts: 198
Topics: 4
Kudos: 34
Solutions: 19
Registered: ‎11-24-2021

Re: Order picked up by someone else?

Hello, Amazon,


Welcome to the Best Buy Forums!


I would be incredibly frustrated if my order was picked up by an authorized person. I would be happy to look into this further for you! Can you send a Private Message with the information below so that I can look up your My Best Buy account? You should be able to send a Private Message by clicking the button to the right of my signature below!



E-mail Address
Phone Number

Order Number

Josh|Social Media Specialist | Best Buy® Corporate
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