Other Customer Service Support

[jyotic]

I am pretty appalled at the customer service. I had placed an order with an agent via the chat and was sent an invoice to my email. The order was placed on 11/30. I was told by the agent that I needed to be sure to pay the invoice by 12/8. I went on today to pay the invoice and it said it cannot load. I contacted customer service via the chat. I told them I had purchased an ipad mini at $299 black Friday special and it is now $349 and explained what the agent told me. They told me the invoice is only valid for 10 minutes, which is not what i was told by the agent I was working with.  Had I known that, I would have paid for it right away. I thought since I have till the 8th, I would just wait till my pay day which was today. When I went on today, it said that the inovice would not load.  I was on the chat for over an hour and was basically told that there is nothing that could be done. I was transferred to 2 other people that said the exact same thing. I called customer service and they told me that there isn't anything they can do either since there was no order number to review the purchase. I am not sure how such a big company can not be sure to take care of their customers

[hockeycanuckjc Community Veteran]

What do you mean an invoice was sent to your email? I thought that all items on Best Buy's website need to be paid for right away.

Regardless it's black friday pricing, limited pricing and even if you had an invoice for it the pricing expires with the sale which cannot be reinstated under any circumstances.

All items are first come first serve.

[nckhammond]

I've never heard of the invoice thing ether. Was it best buy Canada?

[hockeycanuckjc Community Veteran]

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@nckhammond wrote:
I've never heard of the invoice thing ether. Was it best buy Canada?

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What he said. here if the link if you are in Canada https://www.bestbuy.ca/en-ca/help/your-order/contact-us

[jdogg836]

As part of the COVID-19 situation, we added the ability to tender an order through text/email link for certain situations.  It does sound like this is what we're referring to here.  

If anyone quoted you a 9 day window to pay, they were seriously incorrect.  The link, for your protection specifically, is only valid for 10 minutes.  This process does not guarantee the price for a future date, hence the immediate payment requirement. 

[jyotic]

I get it, but if the agent was incorrect, why should I be at fault and suffer.  That is the issue that I have.  How can customers be expected to know all of the rules and what not.  If the customer service agents gives you wrong information and it impacts you, I don't feel that you are held liable.  All I asked was to be honored the price that I was told and to get the run around and unhelpful responses doesn't rectify the situation.

[jdogg836]

Hockeycanuckjc answered the question about reinstating expired pricing. Once a promotion has expired, the old pricing cannot be reinstated.

You’re free to wait for the moderators to reach your post, according to the announcement on the front page of the forum the expected wait time is 7-8 days. That is approximately Dec. 11th or 12th, based on your original posting date and current traffic level.