Other Customer Service Support

[srikarmeka]

The store has placed an order online and I have received a cancellation email immediately. When inquired, I was told that my account has been flagged for some return abuse or something like that. I have never returned or requested a refund for any of the items I have bought. I haven't gotten any proper response even after being on the call for more than 2 hours. Please look into this and solve this immediately as my phone is traded in and waiting to reorder the new phone one the flag is removed. I have no proper phone till then.

[LisaF-BBY Social Media Specialist]

Hello, srikarmeka,

Welcome to our online community!

I shop online often. It's so convenient and can be disappointing when it doesn't go as smooth as anticipated. Therefore, I can understand you reaching out for assistance. For a list of the most common reasons an order may be cancelled, as well as helpful tips to prevent cancellation, click here. 

If you need additional assistance, feel free to send a Private Message that includes your full name, phone number, and email address. Please use the blue button next to my signature below to send a Private Message.

Sincerely,