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Posts: 1
Registered: ‎11-11-2022

Order getting cancelled

The store has placed an order online and I have received a cancellation email immediately. When inquired, I was told that my account has been flagged for some return abuse or something like that. I have never returned or requested a refund for any of the items I have bought. I haven't gotten any proper response even after being on the call for more than 2 hours. Please look into this and solve this immediately as my phone is traded in and waiting to reorder the new phone one the flag is removed. I have no proper phone till then.
Posts: 117
Topics: 1
Kudos: 10
Solutions: 4
Registered: ‎11-24-2021

Re: Order getting cancelled

Hello, srikarmeka,


Welcome to our online community!



I shop online often. It's so convenient and can be disappointing when it doesn't go as smooth as anticipated. Therefore, I can understand you reaching out for assistance. For a list of the most common reasons an order may be cancelled, as well as helpful tips to prevent cancellation, click here


If you need additional assistance, feel free to send a Private Message that includes your full name, phone number, and email address. Please use the blue button next to my signature below to send a Private Message.




Lisa|Social Media Specialist | Best Buy® Corporate
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