04-24-2019 02:13 AM
04-24-2019 09:30 AM
Welcome to the Best Buy Community Forums!
I appreciate you taking the time to join and write us about your order. I can only imagine how you feel missing your order when it says it was delivered. I apologize for any inconvenience this may have caused. Let’s see what I can do.
First, you should contact the carrier regarding your package. Per our Shipping Times and Cost section online it specifies the Title to Products, meaning you will need to first address the loss with them. Please do so, and let me know what they say. Also, by clicking on the blue button next to my signature, send me a private message with your order number, full name, phone number, and e-mail address connected to your BestBuy.com account.
I look forward to hearing from you.