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Posts: 2
Registered: ‎02-08-2022

Order Not Delivered and Best Buy will not issue Refund

I placed an order online on Jan 8th for a Belkin dock, which was scheduled for delivery on Jan 17th. On Jan 17th, the order still hadn't shipped and it updates to say that it is delayed. It says that it will arrive by Jan 31st, and states that if it doesn't I will be issued a refund. Annoying but completely understandable with chip shortages and everything else going on.

 

Jan 31st comes and goes, and I get no refund or update on the order. I have contacted customer service at least 3 or 4 times now requesting a refund. Each time they state that I will receive an email from a "back office department" within 48 hours regarding my case or I get some other reason it can't be processed. One time the customer service rep just ended the chat in the middle of the conversation. I have never received an email after any of these conversations other than when I request a transcript of the conversation. Even then, I only got one of three requested transcripts. Probably just a glitchy system, but still...

 

I unfortunately bought this with a gift card, so I can't dispute it wtih with my bank. Trying not to get too frustrated, but seriously what the heck is going on here? Most online retailers offer a refund a few days after the expected delivery date if not received. Its 3 weeks past delivery date, and 1 week past the promised refund date! If Best Buy has an issue with supply chains, understandable but they can't push that off to the customer. Looking for some help please!

Posts: 138
Topics: 1
Kudos: 22
Solutions: 7
Registered: ‎11-08-2021

Re: Order Not Delivered and Best Buy will not issue Refund

Hello, mmarkou, and welcome to our online community!

 

Thank you for posting on our forums regarding your experience.  Having an order delayed is not ideal. I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:

 

Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number

 

I'll keep an eye out for your message.

 

Best,

Rich|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎02-08-2022

Re: Order Not Delivered and Best Buy will not issue Refund

Hi @Rich-BBY 

 

Thank you for your reply! I'm not sure if it was you or because of my latest conversation with customer service but my refund has finally been issued. Thank you for reaching out!

 

Best,

 

Matias