03-04-2021 08:14 PM
03-05-2021 11:03 AM
Good morning, Hardj,
Welcome to our forums, and thank you for sharing your experience with us. It’s disappointing to hear the manufacturer of the TV receiver you purchased with us has gone out of business, especially considering this was a fairly recent purchase for you.
You mention speaking with our other support teams regarding this matter, and it sounds like the information they’ve provided is correct. Our Return & Exchange Promise offers our customers the ability to return most products to us within a 15-day return/exchange period, so while I understand this may not have been the answer you were hoping for, we’ll be unable to offer you an exception to this policy.
With that said, there are still a few options available to you going forward. If you haven’t done so yet, I recommend continuing to work with Orby to explore your options in receiving the refund they’ve offered you, and I’m optimistic they’ll be able to assist further. In regards to your Geek Squad Protection (GSP) for the receiving, I would recommend connecting with our Geek Squad directly at 1-800-433-5778, to request your GSP be cancelled, as you may qualify for a prorated refund of this GSP.
If you have any other questions or concerns, please don’t hesitate to visit our Support Forums again.