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New Member
Posts: 4
Registered: ‎04-01-2020

Open ticket for issue with smartphone return

I have a open ticket for a issue with a smartphone return. How long will this process take. It's like you guys robbed me, is the restocking fee 45$ or 145$ it's not fair.It was not my mistake but I'm being punished by you guys not returning my money???
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New Member
Posts: 4
Registered: ‎04-01-2020

Re: Open ticket for issue with smartphone return

Why can't any customer representative from best buy help. I just don't get it.
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Posts: 874
Topics: 36
Kudos: 80
Solutions: 84
Registered: ‎10-19-2017

Re: Open ticket for issue with smartphone return

Hello, @onpoint10101

 

We wanted to take a moment to send you over a post we’ve recently made which may answer your question. 

 

If after reading you still need assistance, please follow the steps found in the link below. 

 

An Update from the Moderators

 

Best, 

Faith|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 4
Registered: ‎04-01-2020

Re: Open ticket for issue with smartphone return

I actually finally got the refund last night posted to my account.