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New Member
Posts: 6
Registered: ‎04-13-2015

Open Box return refused in store


I am trying to return a defective open box laptop that I purchased online at

However my local store is saying they cannot accept the return in store and I must mail it in to return the item.

Is it not possible to return open box online purchases to brick and motor stores?

New Member
Posts: 6
Registered: ‎04-13-2015

Re: Open Box return refused in store

Just wanted to add that I have all accessories that came with the laptop.
Posts: 11,663
Topics: 1,968
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Registered: ‎11-10-2008

Re: Open Box return refused in store

According to the return policy here:


I don't see anything that would exclude you from returning to a store. Only in one instance. If you had your order delivered to a third party place, let's say a UPS Access point or other delivery area other than your home thats a Fed Ex Office and so forth you would have to return it through the mail or whatever carrier you choose. If this is the case Best Buy should be providing you with a free label per the return and exchange policy. It says you will get free shipping on your return. 

Former Best Buy Super User Community Veteran since 2008. Please note due to the forum closings, I will no longer be answering posts on these forums. Please visit for support or dial 1-888-BEST-BUY for further assistance.
Posts: 220
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Registered: ‎11-08-2021

Re: Open Box return refused in store


Thank you for reaching out to us here on Forums regarding a return.

I would be happy to help answer any questions in which you may have.  To start, would you mind sending me a private message with your full name, email address, and phone number so I am able to pull up all the correct information pertaining to your return?




Allison S|Senior Social Media Specialist | Best Buy® Corporate
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