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Posts: 1
Registered: ‎07-16-2018

Online Purchase Receipt missing info

The receipt I was able to print for my online purchase of a washing machine does not have any Retailer information.  I need a receipt that includes the seller name as well as an address and phone number.  I need this for a rebate from PECO - the Pennsyvania Electric Co.


I called customer support and they had no suggestions.



Posts: 3,484
Topics: 28
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Registered: ‎11-29-2016

Re: Online Purchase Receipt missing info

Greetings tinag,


Welcome to our forums.  My apologies for the delay in our reply to your post, as we’ve become a bit backlogged here on our Support Forums.  We’re working to reply to our customers as soon as possible, and I truly appreciate your patience.


While our online and in-store receipts will typically contain all the necessary information to confirm your purchase was indeed made through Best Buy, we’ll be unable to modify our receipts in any way to add the information you’ve requested.  It sounds like this is information you may have received from our support teams at 1-(888)-BESTBUY or 1-(888)-237-8289, and I regret I’m unable to provide you with any different response.


If you have any other questions or concerns, please don’t hesitate to visit our Support Forums again.



SeanM|Social Media Specialist | Best Buy® Corporate
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