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New Member
Posts: 4
Registered: ‎05-23-2021
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Online Price Match issue

I purchased an item online on May 20th and called the national number to receive a price match. I was told over the phone to pay by link, by which I complied. I received a digital receipt for an "in-store" purchase at a Best Buy in Arkansas...I live in Nevada. No order number was given. I have called customer service about 8 times now and spent around 3 hours on the phone waiting for a "manager." Customer service said I need to go to the store where it was purchased to get my item or a refund. The customer service experience has been so terrible it's becoming comical. I have resigned to post on the forums in the hope I would receive some competent help.

 

-BigSpender1

Valued Contributor
Posts: 2,397
Registered: ‎02-07-2011

Re: Online Price Match issue

What phone number did you call exactly?
Posts: 6,113
Topics: 212
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Registered: ‎08-21-2017

Re: Online Price Match issue

Hello, BigSpender1,

 

Welcome to our community forums and thank you for reaching out to us regarding this price match. It's very strange to hear that you received a receipt for your purchase but no order number, I'd certainly like to take a closer look into this to see exactly what happened and what options I have to help at this time.

 

I'm a bit confused by your message and do have a few more questions. You mentioned that you placed an order and then called to process a price match, is that correct? Did you return the original order before placing a new one? Generally, a price adjustment would be processed against your original order instead of a new order being placed. 

 

I'd also like to review your case history and will need a couple more details to do so. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number
 

You can send me a private message by clicking the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.

 

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎05-23-2021

Re: Online Price Match issue

For the sake of transparency to other customers, I am posting my private message in the open forum without personal information.

 

As I was about to execute the online purchase, there was a notice on the page that reminded users of a price match guarantee and listed a phone number (1-888-237-8289). I called asking for price matching from the automated system I was directed to a live person. I described I was looking for a price match from Amazon or Walmart and received a $50 discount. I then was told to stay on the line to wait for an email to "pay by link". I provided my credit card information to the service representative and my card was charged for the purchase. As you mentioned, I strangely received a digital receipt for an in-store purchase on the other side of the United States (Alabama). I have been begging for an agent to tell me I will get a delivery or a refund. Nobody can or will tell me. Service reps so far have told me I need to make the 27-hour drive to get my item/refund. I encourage you to check the email logs because I sadly cannot make this up. Can you ensure me that my case will be taken by someone empowered to make a decision? Thank you for your time and consideration.

 

Posts: 471
Topics: 36
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Registered: ‎10-03-2017

Re: Online Price Match issue

Hello again, BigSpender1! 

 

Thanks for following up with us on here. This definitely sounds like a pretty confusing situation to be in, and we're happy to work together with you on this in order to get this issue resolved, however possible!

 

As mentioned in my recent private message, I'm determined to help get to the bottom of this for you, and see how I can best assist here. Please refer to our private message conversation for additional information and further support! 

 

Sincerely, 

Vince|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎05-23-2021

Re: Online Price Match issue

I received a message from a front-end supervisor at the store where the watch was purchased and they are processing my order. Thank you to all for your assistance.

 

 

Posts: 471
Topics: 36
Kudos: 16
Solutions: 34
Registered: ‎10-03-2017

Re: Online Price Match issue

BigSpender1,

 

Thanks for following up with us again on here. I'm glad that we could assist in getting this all resolved for you in the end! 

 

While I'm confident that you're in good hands with the store's leadership team at this point, should you have any other questions or concerns that we could assist with, please don't hesitate to reach out to us again on here!

 

Best,

Vince|Social Media Specialist | Best Buy® Corporate
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