11-26-2020 03:59 PM
11-26-2020 08:18 PM
Hi there! This season is undoubtebly one of the busiest shopping seasons ever and the chat lines are no exception since they get a lot of activity and things can go wrong with a large volume of chatting. They are not disconnecting on purpose.
What did not need to discuss with them.
Is there something the community can help figure out for you quickly?
11-27-2020 09:30 AM
Don't believe so, has to be handled by best buy. When they say, let me get you with an expert on this, then disconnect. That is intentional. i wasn't born yesterday.
11-27-2020 03:26 PM
Thanks for reaching out to us here on the Best Buy Forums! Our chat function is so convenient, but that sounds like it wasn't the case for you with this experience. I'm sorry to hear that, and I'd be happy to help. Please send us a private message with your full name, email address, and phone number and I can see what I can do.
|Meg|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!