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Posts: 2
Registered: ‎11-26-2020

Online Chat

I'm not sure who to speak with. If somebody could reach out to me. I am a long time Best Buy Shopper and trust you guys with nearly all my electronic purchases. I spent all morning on your online chat talking with multiple agents and getting the run around and disconnected reps ect over a purchase. This is sad, as I've never experienced this with the blue shirts. I will be putting some of my business elsewhere immediately and depending on how this is handled maybe all of it. Thanks,
Posts: 11,663
Topics: 1,968
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Registered: ‎11-10-2008

Re: Online Chat

Hi there! This season is undoubtebly one of the busiest shopping seasons ever and the chat lines are no exception since they get a lot of activity and things can go wrong with a large volume of chatting. They are not disconnecting on purpose.


What did not need to discuss with them.


Is there something the community can help figure out for you quickly?

Former Best Buy Super User Community Veteran since 2008. Please note due to the forum closings, I will no longer be answering posts on these forums. Please visit for support or dial 1-888-BEST-BUY for further assistance.
New Member
Posts: 2
Registered: ‎11-26-2020

Re: Online Chat

Don't believe so, has to be handled by best buy.  When they say, let me get you with an expert on this, then disconnect.  That is intentional.  i wasn't born yesterday.

Posts: 705
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Registered: ‎02-08-2019

Re: Online Chat

Hey, Conjurer83,


Thanks for reaching out to us here on the Best Buy Forums! Our chat function is so convenient, but that sounds like it wasn't the case for you with this experience. I'm sorry to hear that, and I'd be happy to help. Please send us a private message with your full name, email address, and phone number and I can see what I can do. 





Meg|Social Media Specialist | Best Buy® Corporate
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