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New Member
Posts: 3
Registered: ‎07-27-2019

Old gift card, PIN no longer visible

I have a gift card from sometime around 2009 and the gift card’s PIN is no longer visible. I’m certain there is a balance remaining on the card. Is there any assistance that may be provided?
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Geek Squad Agent
Posts: 3,589
Registered: ‎03-20-2012

Re: Old gift card, PIN no longer visible

If there is a remaining balance then you should be able to get a replacement by calling us over the phone.  You're welcome to sit tight for a moderator to swing by, but for immediate assistance, I'd just pick up the phone to make the call, if possible.

 

Does Best Buy replace lost or stolen gift cards?

We can replace the remaining balance on a lost, stolen, or damaged gift card, as long as you have the original purchase receipt. Please call 1-888-716-7994.

Hope this helps and thank you so much for taking the time to register with the Best Buy forums to ask your question!

**you're welcome to stop by any Best Buy location to locate your receipt**

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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New Member
Posts: 3
Registered: ‎07-27-2019

Re: Old gift card, PIN no longer visible

The original purchase receipt from 2009? Oh I’m afraid that would be long gone.
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Geek Squad Agent
Posts: 3,589
Registered: ‎03-20-2012

Re: Old gift card, PIN no longer visible

Often times I'm surprised at how old of receipts I'm able to find for customer's who come to me in the store.  Stop by any location to see if they can locate it for you, and I'm hoping for the best!

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Was the question answered click solution and kudos the post?!
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Posts: 4,125
Topics: 94
Kudos: 229
Solutions: 206
Registered: ‎08-21-2017

Re: Old gift card, PIN no longer visible

Hi there, bmaciag,

 

Thank you for stopping by our community forum and writing to us about this gift card. I myself have found gift cards from long ago that I didn't even remember I had. As autotech796 mentioned, we do require the original purchase receipt in order to process a gift card replacement. With that said, there may be a chance that we can track down this receipt. Did you originally purchase this gift card or receive it from a return or exchange? Please let us know and we'll see what we can do to track this down!

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 3
Registered: ‎07-27-2019

Re: Old gift card, PIN no longer visible

I believe it would have been from a return or an exchange.
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Posts: 4,125
Topics: 94
Kudos: 229
Solutions: 206
Registered: ‎08-21-2017

Re: Old gift card, PIN no longer visible

Hello, bmaciag,

 

Thanks for getting back to me! I would be happy to do some digging to see what I can track down. Can you please send me a private message with your:


Full name

Email address

Phone number

 

You can send a private message by clicking the button at the bottom of my post across from my name. I look forward to taking a look for this!

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!