I have a computer that uses Windows 7, and needed to get a new MS Office system. I went to a local Best Buy on 2/18/19 and told the person that I needed a MS Office that would run on Windows 7. He was going to pull a card for a one year subscription, but I asked if their was one available for more than one year. He gave me the Office Home and Student Card ($149.99). Right before purchasing I asked the clerk if this would work on Windows 7 and he said yes. Well, I scratched to get the key number and found out that it needs Windows 10. I called the local store and they told me to call Microsoft as they would give me a code for it to work on Windows 7. Windows support said they only provide Office 2019, which needs Windows 10.
I went back to the store the next day. They were willing to offer an Office 365 (about $70) in exchange for the Office Home and Student. We also discussed upgrading the computer to Windows 10, but I would need more RAM. I also looked at new computers in which to possibly use this card. While my computer is 5 years old, it has worked well, and would not need Windows 10, but for the MS Office.
Today, 2/20/19, I called Best Buy Customer Support toll free and was told it is mainly a store issue and to see if they would give a Best Buy Gift card for the difference in purchase price. Customer Service was willing to provide a $20 gift card, which they said is independent of what the store will do.
It woud be one thing if I had not twice inquired if it would work on Windows 7, so there was ample opportunity for the clerk to verify. Any assistance would be appreciated.