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Posts: 1
Registered: ‎03-31-2020

Office Auto-Renewal Subscription

Hello!

 

I am having problems to cancel my Office auto-renewal subscription.

I am from Brazil and last year bought a notebook with Office 365 in NYC Best Buy. Today, I received an email about automatic office renew on my credit card.  The emails say "If you would like to turn off your auto-renewal or update your billing preferences, simply visit your profile page", however when I access my account, there is no option to cancel the renew.

Also, I cannot call BestBuy because Im outside USA and would be very expensive. Im trying to contact the support team via live chat without success.  I also tried to access my microsoft account, but the only option I have is to insert a new credit card to the renewal. 

What can I do to cancel my subscription online? All I have is the member number that I received on my email, and the access of my microsft account.

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Posts: 874
Topics: 36
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Registered: ‎10-19-2017

Re: Office Auto-Renewal Subscription

Hello, @danicajado

 

We wanted to take a moment to send you over a post we’ve recently made which may answer your question. 

 

If after reading you still need assistance, please follow the steps found in the link below. 

 

An Update from the Moderators

 

Best, 

Faith|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!