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New Member
Posts: 2
Registered: ‎06-02-2019

Office 365 Subscription not updated with Renewal Paid

I have spent 5 hours now (currently my phone has been on hold with BestBuy Billing for 52 minutes!) All because I renewed my office 365 online through BestBuy and it is not updated through Microsoft.  The product key your online chat support provided me this morning is INVALID.  I've had nothing but issues dealing with this and wasted 5 hours of my time today.  I am completely dissatisfied and it looks like I'm not the only one that has had this problem.  I hope people posting in this community have gotten the help they need.  I either want a correct product key that I PAID for or a REFUND.  This is making me want to tell everyone how horrible this is for something that should be so SIMPLE

Posts: 1,209
Topics: 14
Kudos: 123
Solutions: 77
Registered: ‎10-03-2017

Re: Office 365 Subscription not updated with Renewal Paid

Hello, TiffanyC1,

 

The purchase of Office 365 should not be so cumbersome to get working as it should. This should hold true even during the renewal period. That said, what exactly seems to be going on with your Office renewal? I'd love to see how I can help get this all rectified!

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎06-02-2019

Re: Office 365 Subscription not updated with Renewal Paid

This was finally rectified by going to the Best Buy store and having Geek Squad techs perform all the same tests all of us have done already just to determine to refund the original renewal purchase and issue another product key. A lot of time out of my 2 days dealing with this but I do wish to thank David for being the one to continue pushing with me to have this rectified and setting everything up in the store and noting my issue.
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Posts: 1,209
Topics: 14
Kudos: 123
Solutions: 77
Registered: ‎10-03-2017

Re: Office 365 Subscription not updated with Renewal Paid

Tiffany, 

 

I'm very happy to hear that the store was able to get this all buttoned up for you. Sometimes the store can be the best option in scenarios like this. Feel free to reach out any time the need arises. We're always here to help!

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!