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Posts: 1
Registered: ‎11-01-2020

Not willing to honor price match guarantee

Is there someone around here that can help me get a price match guarantee that I should qualify for, but am being told by customer service to go into the store? Any mods of reps that have the pull to resolve an issue. I have already spent $1327.00 this year for my home theater and don't want to have to take my business elsewhere. Unfortuately unless this is resolved to my satisfaction I'll have no choice,

Posts: 556
Topics: 29
Kudos: 106
Solutions: 37
Registered: ‎02-08-2019

Re: Not willing to honor price match guarantee

Hey, munch7402,

 

Thanks for reaching out to us on the Best Buy Forums! I'd be happy to hear more about this situation, I'm sorry to hear you're having a difficult time getting a price match. 

 

Generally, there are few circumstances in which we'd refer a customer to store for a price match. This typically happens when requesting to price match a Warehouse club, where some type of log in needs to occur to validate price. 

 

So that I can take a closer look into this situation, please send us a private message with your full name, email, phone number, and order number or customer PIN from the receipt, if applicable. 

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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