07-20-2022 10:35 AM
I paid more than the $50 refund that Best Buy sent. Per Best Buy customer service chat (reference no. 291578306), Best Buy is unable to refund us the difference because the receipt was not included in the air fryer that my family member sent (it was a gift so she did not have the receipt). So I gave the order number and contact details so they can verify and process our additional refund. And it is still a no - we will only get $50. What a deception!
07-20-2022 11:30 AM
Welcome to the Best Buy Forums!
We appreciate you reaching out regarding your Air Fryer recall that you have already processed. I understand you there is an issue that you did not receive the full amount, in this case we would strongly recommend contacting the product recall hotline at 1-800-566-7498, they are available from 8 a.m. to 5 p.m. ET Monday through Friday. They are the best team to assist you with possibly getting the full refund.
Alex|Social Media Specialist | Best Buy® Corporate